Grievance Redressal — Sachcha Samachar
Sachcha Samachar is committed to the highest standards of journalism and strictly adheres to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We value our readers’ feedback and take every complaint seriously to maintain the integrity of our news.
1. Grievance Redressal Mechanism
If you have a complaint regarding any content (News Cards, Videos, or Articles) published on the Sachcha Samachar app or website that violates the Code of Ethics, you can reach out to our designated Grievance Officer.
2. Grievance Officer Details
In accordance with the IT Rules, the details of our Grievance Officer are as follows:
- Name: Kamaleshwari Mandal
- Designation: Grievance Officer
- Email: sachchasamachardesk@gmail.com
- Address: Munger, Bihar, India – 811201.
3. How to File a Complaint
To help us resolve your issue efficiently, please provide the following details in your email:
- Name and Contact Details: Your full name and mobile number.
- Link/Context: The specific news link or a screenshot of the content from the app.
- Reason: A clear explanation of why you find the content objectionable (e.g., factual error, defamation, etc.).
- Supporting Documents: Any evidence that supports your claim.
4. Redressal Timeline
- Acknowledgement: We will acknowledge your complaint within 24 hours.
- Resolution: We aim to investigate and resolve the grievance within 15 business days as per the statutory requirements.
हिंदी अनुवाद (शिकायत निवारण)
सच्चा समाचार पत्रकारिता के उच्चतम मानकों का पालन करता है और सूचना प्रौद्योगिकी (डिजिटल मीडिया आचार संहिता) नियम, 2021 के प्रति जवाबदेह है।
- शिकायत दर्ज करना: यदि आपको ऐप या वेबसाइट पर प्रकाशित किसी भी सामग्री से कोई शिकायत है (जैसे गलत तथ्य या मानहानि), तो आप हमारे शिकायत अधिकारी से संपर्क कर सकते हैं।
- शिकायत अधिकारी: * नाम: [आपका नाम यहाँ लिखें]
- ईमेल: sachchasamachardesk@gmail.com
- पता: मुंगेर, बिहार, भारत।
- समय सीमा: हम आपकी शिकायत प्राप्त होने के 24 घंटे के भीतर उसे स्वीकार करेंगे और 15 दिनों के भीतर उसका समाधान करने का प्रयास करेंगे।
